A customer asks a question in an Instagram DM. Another sends it over WhatsApp. A third comments under yesterday’s post. To catch all three you open three apps, none of which knows about the others, and you hope you checked each one recently enough. The message you miss is rarely the unimportant one.
Scattered messages are not a discipline problem. They are a design problem, and the design is one list.
Every conversation, one list, per client
Ignis puts a client’s Instagram DMs, Messenger and WhatsApp into a single inbox, alongside comments and mentions. You read down one list instead of across three apps. Each conversation shows who it is from, with their name and picture rather than a bare handle, so you know who you are talking to before you open it.
It stays inside that client. Switch client and the inbox switches to theirs. A reply cannot go to the wrong account, because the wrong account is not on the screen.
The reply window, in plain sight
Instagram and WhatsApp both close the window on a conversation after a while. Once it shuts, a normal reply will not send, and the platform, not Ignis, decides that. Most tools let you find that out at the moment you try to reply, which is the worst possible moment.
Ignis shows you how long you have left. The conversation carries the time remaining, so you can answer the ones that are about to close first and not lose a customer to a clock you could not see. It is a small thing that changes the order you work in.
Comments and mentions belong here too
A comment is a conversation that happens to be public. Ignis brings comments and mentions from Facebook, Instagram, LinkedIn, YouTube and Threads into the same place as the direct messages, so someone talking about a client in the open does not get missed while you are watching the DMs. You reply from the one list, whichever kind of message it is.
Read for free, reply when you are ready
The free plan lets you read the inbox so you can see everything in one place from the start. Replying from Ignis comes with Growth at AED 49 a month, along with automations that can send a first reply for you while a window is open. You can see how the plans compare on the pricing page, and the FAQ covers which platforms carry messages, comments and mentions.
Run one client, or ten, from one place.
Basic is free for one client. Growth is AED 49 a month, with every platform and the automations.