Question 1

What does the free plan actually give me?

Accepted Answer

Basic is free forever and never asks for a card: 1 seat, 1 client workspace, 3 connected accounts, 30 posts a month, and publishing to Instagram, TikTok and Facebook. On Basic you can read the inbox but not reply from it, and automations are switched off. Everything beyond that is on Growth, at AED 49 a month.

Question 2

I run one brand, not an agency. Is Ignis overkill?

Accepted Answer

No. Ignis works one client at a time, and a solo creator is simply a workspace with one client in it: the switcher has a single entry and nothing else is on screen. If you pick up a second brand later, move to Agency: the same AED 49 covers your first client workspace and each extra one is AED 29 a month. There is nothing to move and nothing to set up twice.

Question 3

Which platforms does Ignis support?

Accepted Answer

Instagram, Facebook, TikTok, LinkedIn, YouTube, Threads, WhatsApp and Reddit. What you can do on each one differs because the platforms differ: publishing works across all of them, direct messages are Instagram, Messenger and WhatsApp, and comments and mentions cover Facebook, Instagram, LinkedIn, YouTube, Threads and Reddit. Ignis shows you what each connected account can actually do, so you never plan a post or a flow around something that platform will not allow.

Question 4

Do I need specific account types to connect my accounts?

Accepted Answer

Yes, for most of them. Instagram, Facebook, WhatsApp and Threads need a professional account, which means business or creator. LinkedIn needs you to be an admin of the company page. TikTok needs an account allowed to post from other apps. YouTube needs a channel you own or manage.

Question 5

Can I connect several accounts from the same platform?

Accepted Answer

Yes. Five Instagram accounts, three LinkedIn pages, whatever the work needs, up to your plan limit. Basic allows 3 connected accounts in total.

Question 6

Is there a mobile app?

Accepted Answer

Not today, and there is no date for one. Ignis is built to work in a mobile browser, so you can log in on Chrome or Safari to schedule posts, check your numbers and reply to messages. Native iOS and Android apps sit on the roadmap under "being looked at", which means exactly that: we are looking at them, not building them.

Question 7

Does Ignis post to X (Twitter)?

Accepted Answer

Not as of yet. Ignis publishes to eight platforms today: Instagram, Facebook, TikTok, LinkedIn, YouTube, Threads, Reddit and WhatsApp. X could be added in future. It is not on the roadmap and there is no date, so treat it as possible rather than planned. If X matters to your work, tell us: what people ask for is how the roadmap gets written.

Question 8

What about Pinterest or Snapchat?

Accepted Answer

Neither is supported as of yet. Either could come later, though neither is on the roadmap and neither has a date, so plan on the eight platforms Ignis publishes to today and tell us if one of these two matters to you. Reddit is one of the eight: you can connect it, publish to a subreddit with a title and a flair, and read comments and mentions. Reddit has no direct messages, so it is the one platform that never appears in the inbox.

Question 9

Why is a feature unavailable on one of my accounts?

Accepted Answer

Because the platform has not approved it yet. Direct messages, comment automation and some analytics need Meta, Google or LinkedIn to review the app first, and those queues run on their timetable. Anything in that state is listed on the roadmap under "built, waiting on platform approval". It switches on for your account the day approval lands, at no extra cost.

Question 10

Will using automations get my account banned?

Accepted Answer

No. Ignis only talks to Meta, LinkedIn, TikTok, Google and Threads through their own official tools, and it keeps you inside their sending limits before anything goes out. Nothing here scrapes, and nothing drives a logged-in browser session pretending to be you, which is the trick that gets accounts banned.

Question 11

Why do I have to reconnect my accounts periodically?

Accepted Answer

Platforms such as Meta and LinkedIn expire a connection every 60 to 90 days, and immediately if you change your password. Ignis renews connections quietly wherever the platform allows it, watches the health of every one, and tells you in the dashboard and by email when one genuinely needs you.

Question 12

What lands in the unified inbox?

Accepted Answer

Instagram DMs, Messenger and WhatsApp conversations, plus comments and mentions. One list, per client, with tags and an assignee so two people never answer the same person twice.

Question 13

What happens to my DMs? Do you read them?

Accepted Answer

No. Messages arrive through each platform’s own tools and are kept in your workspace so the inbox can show the whole thread and a teammate can pick up where you left off. They stay inside that client, they are never sold, and they are never used to train any model. The one time a message leaves Ignis is when you press the AI draft button: that thread goes to our AI provider, OpenRouter, to write a suggestion, and only then.

Question 14

What is a messaging window, and why does the composer lock?

Accepted Answer

It is the platform’s rule, not ours. Instagram and Messenger give you 24 hours from someone’s last message to reply freely. After that you can only send an approved template. Ignis shows you how long is left before you start writing, and when the window closes the composer locks and says why. That beats finding out from a rejected send an hour later.

Question 15

Does the AI reply to people for me?

Accepted Answer

No. AI drafts captions, replies and scripts into the composer, and a person presses send. Nothing in Ignis sends a message on its own. AI runs on a monthly credit budget, so it cannot quietly become your biggest bill. It is still in beta.

Question 16

How do client approvals work?

Accepted Answer

The client portal is a white-label link. Your client opens it, reads through what is queued, leaves comments and approves, without creating an Ignis account or seeing your dashboard. A post nobody approved cannot go out. The portal is included on Growth and Agency at no extra cost, however many clients you run.

Question 17

Can a client see only their own content?

Accepted Answer

Yes, and so can a freelancer. A portal link opens exactly one client. Everyone on your team gets the clients you grant them on top of their role, so a contractor can have one client, read-only, and see nothing else in your agency.

Question 18

What if I have 30 clients?

Accepted Answer

Agency pricing is built for it. AED 49 a month covers 1 client workspace and every extra client workspace is AED 29, so thirty client workspaces is AED 49 + (29 × AED 29) = AED 890 a month. Ten team members are included, then AED 5.50 each, and the white-label client portal is included. Pay for a year and two months are free, so AED 8,900 for the year. The estimator on the pricing page totals your exact numbers.

Question 19

What team roles are available?

Accepted Answer

Five: Owner, Admin, Manager, Editor and Viewer. On top of the role, you choose which clients each person can open. Fully custom roles are not available yet.

Question 20

Who did what, and can I check later?

Accepted Answer

Every action is on the record: who did it, what they did, which client it was on, and when. Entries cannot be edited or removed afterwards, including by us.

Question 21

How do time zones work for scheduling?

Accepted Answer

Each client carries its own time zone and the planner schedules in that one. 9:00 in the morning on a Dubai client means 9:00 in the morning in Dubai, whichever city you happen to be planning from. The calendar shows the client’s time zone on screen, so there is no mental arithmetic.

Question 22

What file types and sizes can I upload?

Accepted Answer

Images (JPEG, PNG, WebP, GIF, AVIF, HEIC, TIFF), video (MP4, MOV, WebM, MKV, 3GP), audio and documents. What matters more is where it is going: every platform sets its own limits on file size, length, shape, caption length and how many items one post can hold, and those limits contradict each other. Ignis checks your media against the platforms you picked before the post is queued, and tells you which one would reject it and why.

Question 23

Can I edit a post after scheduling it?

Accepted Answer

Yes, up until the moment it publishes.

Question 24

Do you have image and video editors?

Accepted Answer

Yes, both in the browser and both in beta. The image editor handles layers, text, brand kits, gradients and reframing to every aspect ratio in one undoable step. The video editor gives you a real multi-track timeline with keyframes, trimming, colour grading and an export sized for each platform. What you see in the editor is what exports. They stay labelled beta because a few video preview effects do not match the exported video exactly yet.

Question 25

What is the shared library?

Accepted Answer

A media library for each client, holding images, video, brand kits and every version Ignis makes of them. Anywhere you need an asset you pick it visually instead of pasting a link, and your whole team sees the same set.

Question 26

Can I export my analytics?

Accepted Answer

Yes, to CSV and XLSX. PDF reports are not available yet.

Question 27

Do you store my social media passwords?

Accepted Answer

No, and we never see them. You connect an account by signing in with the platform itself, which hands Ignis a key it can use on your behalf instead of a password. You can take that key back from the platform whenever you want, and Ignis loses access the moment you do.

Question 28

How is my data protected?

Accepted Answer

Four things. Every account you connect is encrypted with a key that belongs to your workspace alone, so another workspace’s key does not open yours. One client’s work never appears in another client’s workspace. The limits you set on who can see which client hold everywhere in Ignis, not just on the screen you set them on. And every action is on the record, in a log nobody can edit afterwards.

Question 29

Where is my data held?

Accepted Answer

Novamind Technologies FZE, in Ajman, UAE, is the data controller. We run the database and the job queue ourselves rather than handing them to extra outside services, the app itself runs on cloud hosting, and payments and email go through Stripe and Brevo. The platforms you connect are global, so some data is processed outside your country under standard contractual clauses. The privacy policy lists who processes what, the safeguards and how long everything is kept.

Question 30

Can I delete my account and get my data out?

Accepted Answer

Yes. Analytics export to CSV and XLSX whenever you want. You can delete the account from Account Settings or by writing to privacy@ignisapp.co: account information goes after a 90-day recovery window, social content within 30 days, and billing records are kept for seven years because tax law requires it. Section 8 of the privacy policy has the exact schedule.

Question 31

Is there two-factor authentication?

Accepted Answer

Yes. A one-time code sent by email as a second step at login.

Question 32

What currency am I charged in?

Accepted Answer

AED. The pricing page can show you a rough equivalent in other currencies, but the amount charged is the AED one and your bank applies its own conversion.

Question 33

How does annual billing work?

Accepted Answer

Two months are free. Growth is AED 49 a month, or AED 490 for a full year, and the estimator on the pricing page does the same sum for an agency workspace. Those two free months are the whole discount, and there is nothing else to negotiate.

Question 34

Do I need a card to try Ignis?

Accepted Answer

Not for Basic. It is free indefinitely, it never asks for a card, and it is the whole product minus replying from the inbox, automations and the client portal. Growth and Agency are billed in advance in AED, so those do take a card, and if you cancel within 3 days of that first payment you can ask for a full refund. Basic keeps working whatever you decide.

Question 35

Can I change plan later?

Accepted Answer

Yes. Upgrade or downgrade at any time from your dashboard.

Question 36

What is your refund policy?

Accepted Answer

Cancel within 3 days of your first subscription payment and you can ask for a full refund. After that, fees are final: we do not refund partial periods or unused time, and cancelling stops the next charge rather than reversing the last one. We make exceptions for fraudulent charges and where the law requires it. Basic has no time limit, so you can be sure Ignis fits before you pay for anything.

Question 37

How do I reach support?

Accepted Answer

Email support@ignisapp.co or message us on WhatsApp at +971 55 540 9172. We aim to reply within one business day, and usually sooner on WhatsApp.

Question 38

What happens if a scheduled post fails?

Accepted Answer

Ignis records the exact error the platform sent back and shows it on the post. Each platform publishes on its own, so one failure never holds up the others. If the message is not clear enough to act on, send it to support and we will look into it.

Question 39

How do I know whether Ignis itself is up?

Accepted Answer

The status page at ignisapp.co/status shows live uptime, measured by an independent monitor rather than by our own servers.

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