Question 1

Do I need specific account types to connect my social media?

Accepted Answer

Yes, for most platforms. Meta (Instagram, Facebook, WhatsApp, Threads): You must have a Professional (Business or Creator) account. LinkedIn: You need to be an admin of a Company Page or Organization. Reddit: Any account type works. Snapchat: Currently, we support Analytics only for Snapchat.

Question 2

Can I connect multiple accounts from the same platform?

Accepted Answer

Yes. You can connect as many accounts as you need (e.g., 5 different Instagram accounts or 3 LinkedIn pages), provided your plan allows it.

Question 3

What are the file size and format limits?

Accepted Answer

We support high-quality uploads. Images: JPG and PNG (up to 10MB). Videos: MP4 and MOV (up to 1GB). Our built-in Smart Media Validator will automatically warn you if your file aspect ratio is incorrect for the selected platform.

Question 4

How do time zones work for scheduling?

Accepted Answer

We handle time zones automatically. The scheduler adapts to your local time zone, so if you set a post for 9:00 AM, it will post at 9:00 AM your time.

Question 5

How secure is my data?

Accepted Answer

Extremely secure. We utilize a 5-layer security architecture, including HashiCorp Vault for secret management and strict encryption for all data. We are GDPR, CCPA, and SOC 2 compliant.

Question 6

Will using Automations get my account banned?

Accepted Answer

No. Ignis uses only Official APIs authorized by Meta, LinkedIn, and others. We strictly adhere to their rate limits to keep your account safe. We do not use "grey" methods like botting or scraping.

Question 7

Do you offer a free plan?

Accepted Answer

Yes, we have a free Basic plan that lets you connect up to 3 platforms and schedule up to 30 posts per month. We also offer a 3-day trial of our Growth plan so you can test all the advanced features before subscribing.

Question 8

What is your refund policy?

Accepted Answer

We do not offer refunds for subscriptions. All payments are final. Refunds may only be considered under special circumstances, such as fraudulent charges or as required by applicable law. We encourage you to utilize the 3-day trial to ensure Ignis is the right fit for you before purchasing.

Question 9

How can I contact support?

Accepted Answer

You can reach our support team via Email: support@ignisapp.co or WhatsApp: +971 55 540 9172.

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